| Will my hard drive still
be under warranty after you recover my data? |
| In many cases, yes. We always attempt
to recover your data without voiding the manufacturer’s
warranty on your hard drive. Should we need to use methods
that may affect your warranty, we will discuss with you
all options before proceeding. |
|
| What methods of payment do
you accept? |
| We accept Visa, MasterCard, American
Express and Discover credit cards, business checks, money
orders, and PayPal. We can also arrange financing if requested. |
|
| How
can your service be so much less expensive than your competition's? |
| We focus on recovering the most common
types of data loss. By doing this, we can specialize our
services and lower our costs. Our competition may spend
tens of thousands of dollars on specialized equipment used
to recover data from the most damaged hard drives, such
as those in fires or floods. Although this may be only
a fraction of the hard drives they receive, they may pass
this cost along to everybody. By not servicing these cases,
we ultimately save money and pass the savings along to
you. |
|
| Is your data recovery of
the same quality as the more expensive data recovery companies? |
| Yes. In fact, we believe we are of
higher quality in many regards. The fact is all data recovery
companies basically use the same methods to recover your
data. But, we take personal pride in providing you with
the ultimate in service. We will be here for you in any
way possible before, during and after your recovery. We
know how important your data is and will treat it like
it is our own. |
|
| What happens if you cannot
recover my data? |
| In the rare case that we cannot recover
your data, you pay nothing for the service. We do not even
charge an evaluation fee. You simply pay for the cost of
shipping your equipment back to you. |
|
| To what type of storage device
will you write my recovered data? |
| We have multiple options for recovery
media to best suit your needs. We offer 2 free CD-ROMs
at approximately 700MB per CD or 1 free DVD-ROM at approximately
4.7GB per DVD. If you require additional storage you can
purchase additional CD-ROMs or DVD-ROMs. We also sell replacement
hard drives to which your recovered data can be written.
Other recovery media include DDS tape, Zip Disk, floppy
disk, flash memory or online via our secure website (additional
charges apply). |
|
| Can I send you an empty hard
drive and have you write my recovered data to that? |
| Yes. If you have or purchase an empty
hard drive that can fit your recovered data, you can send
it to us with your faulty equipment. We can then write
your recovered data to the empty drive and return both
to you. |
|
| I need some of my recovered
files right away. How can I get them as quickly as possible? |
| You can make use of our online data
return service. As soon as your data is recovered, we put
the requested files on our secure server. You then logon
using your unique username and password, download your
files and get back to work. We then ship the remainder
of your recovered data to you via the shipping method of
your choosing. |
|
| Will you recover all of my
data or only what I ask you to? |
| We always attempt a full recovery.
This means that we try to get back all of your data. If,
however, we cannot recover all of your data, we take measures
to try to recover those files or folders that are most
important to you. |
|
| I don’t know much about
computers. Will you help me understand? |
| Absolutely. We feel that the best
way to win your business is by giving you the service and
respect you deserve. Suffering data loss can be a very
stressful event. We understand that and will do everything
in our power to help in any way we can. If we can do that
we can be proud of helping you get your data back. You
may then go out and tell your friends or coworkers about
us. And that is a win-win! |
|
| What is your “Data
Recovery Guarantee?” |
| If we cannot recover any of your
data, you pay nothing for our recovery service. Not even
an evaluation fee. You only pay for shipping if you would
like your equipment returned to you. |
|
| Do you
perform data recovery on Macs? |
| Absolutely. We work with both OS
9 and OS X. In fact, we hold a special place in our heart
for Mac users as we use several in house. |
|
| Do you perform data recovery on Linux? |
| Yes. We can help recover your information
from all flavors of Linux. We actually use several Linux
boxes in-house for recovery tasks, servers and workstations.
(For you Linux geeks, we currently utilize RedHat Linux
but have run Caldera, among others, in the past. We also
use Macintosh computers running OS X because of its UNIX
architecture.) |
|
| Do you perform data recovery
on Microsoft Windows? |
| Sure. Doesn’t everybody? |
|
| Do you recover data from
more than just hard drives? |
| Yes. We can perform data recovery
on floppy disks, Zip disks, USB memory devices, flash memory,
and digital camera memory. |
